Frequently Asked Questions

EVDO FAQs

  • What is EVDO?

    EVDO stands for Evolution Data Optimized. It simply means faster wireless internet for your cellular phone or IT&E aircard. EVDO is 10x faster than a regular wireless internet.

  • How much is EVDO?

    FREE! EV-DO is an upgraded feature on your wireless internet. Although EV-DO upgrade is FREE, airtime applies when web browsing on your cell phone. PTI Aircard monthly charges are: $39.95 when you apply for 1 year.

  • What is the difference between EVDO and 1xrtt?

    For 1xrtt, the Download Speed is 56 kbps, and the Upload Speed is 15 kbps. For EV-DO, the Download Speed is 768 kbps average, and the Upload Speed is 115 kpbs average.

  • What kind of wireless device can I have EVDO?

    Most Cellular Phones and Wireless Aircards offered by IT&E are compatible with EVDO.

  • How do I get EVDO on my cellular phone?

    Your cell phone must be EVDO compatible.

  • How can I have EVDO on my phone?

    Please see one of IT&E's Wireless Technician for assistance at the Customer Service Center.

  • What will they do to my phone?

    The Wireless technician will flash and program your phone for EVDO.

  • How long will the wireless technician take to flash my phone?

    Estimated time between 5 to 15 minutes, depending on what type of phone you have.

  • I have a wireless aircard from IT&E, can I have EVDO on the aircard?

    Yes. IT&E wireless aircards are EV-DO compatible.

  • How long will the wireless technician take to flash my aircard?

    Estimated time between 5 to 15 minutes.

  • Why should I upgrade to EVDO on my smart phone?

    EVDO allows you to view video streams on your smart phone. Surf youtube.com and play videos, watch a tennis tournament, etc.

  • Why should I upgrade to EVDO on my IT&E Aircard?

    EVDO allows you to surf the internet 10x faster than the regular aircard speed. The pages load quicker; no more waiting for the pages to load.

HAC FAQs

  • What does hearing aid compatibility (HAC) mean for wireless device?

    The FCC defines HAC for cell phones in terms of two parameters; radio-frequency (RF) emissions and telecoil coupling. Cell phones that comply with the FCC's hearing aid compatibility rule must receive a minimum rating of M3 for RF emissions and T3 for telecoil coupling.

  • When will hearing aid compatible cell phones be available?

    The FCC requires that nationwide carriers offer a range of phones that comply with HAC regulations beginning in September 2005 for microphone mode and in September 2006 for telecoil mode. Many regional carriers will also offer phones and support. Some cell phones that are usable with hearing aids are already on the market.

  • Does the new FCC regulation guarantee that I will be able to use a cell phone with my hearing aid?

    While there is no guarantee; phones that comply with Hearing Aid Compatibility (HAC) regulations should improve usability for hearing aid users. Hearing loss and hearing aids are highly individualized so it is still advisable to try a cell phone with your hearing aid in the store before making your cell phone purchase.

  • Who manufactures digital wireless devices that have been approved by the FCC?

    All major handset manufacturers are required to offer HAC-compliant devices and may also offer hands-free accessories to improve usability.

  • Are HAC-compliant phones more expensive than phones without hearing aid compatibility?

    No. The range of features and functions of cell phones will impact the price, but hearing aid compatibility will not. Service provider owned and operated stores will offer a range of phones with varying features and prices.

  • What does "M" on the label mean?

    "M" refers to the phone's RF emissions level and is intended for use with hearing aids in the microphone mode. The higher the "M" rating on the phone the more likely it is you will be able to use the phone with your hearing aid on the microphone setting.

  • What does "T" on the label mean?

    "T" refers to the phone's coupling ability and is intended for use with hearing aids in the telecoil mode. The higher the "T" number the more likely you will be able to use the phone with your hearing aid on the telecoil setting.

  • How do I know if my hearing aids will work with my cell phone?

    Your hearing healthcare professional will be able to tell you if your hearing aid is immune to RF interference and may need to contact the manufacturer of your hearing aid to determine its immunity rating.

  • Are there phones I can use with my hearing aid on the telecoil setting?

    There may be phones already on the market that work with telecoils but they are not yet labeled. The FCC regulations require that cell phones be manufactured for use with hearing aids on the telecoil setting by September 2006. They will be labeled on the box with ratings of T3 or T4.

  • What if I cannot find a cell phone that works with my hearing aid?

    You can check with your hearing healthcare professional to determine if there is a hearing aid option for you that may work better with cell phones. Some telecoil users may find that accessories such as neckloops may further assist with their use of wireless devices until cell phones are tested and rated for telecoil compatibility, and for using non-rated cell phones.

  • How will I know if a phone is HAC-compliant?

    HAC-compliant device packages are marked with M3 or M4 ratings. The M-rating refers to the microphone mode. Only phones that meet HAC compliance will be labeled as such. If you see a M3 or M4 on the box then the phone has been designated as HAC compliant. Information about phones that meet the standard will also be shown on the display card by the phone in service provider operated retail stores and in the product's manual or packaging insert. If you have questions about the rating of a wireless device or service, call IT&E Customer Service at (671) 922-4483.

  • Can I return the phone if it does not work for me after purchase?

    Be sure to understand the return policy and early termination fees before signing up for any cell phone or service. Since a cell phone's RF emissions can change depending on your location your listening experience outside the store may be different.

  • Do HAC compliant cell phones look any different from other cell phones?

    No.

  • May I try the phone before I buy?

    It is best to try several phones before buying to find the best match with your hearing aids. Visit a full-service carrier store and ask to try phones that have been designated as "Hearing Aid Compatible". After September 2005, stores owned and operated by a wireless service provider will provide you with an opportunity to try out phones.

  • I already have a cell phone. May I trade it in for a new hearing aid compatible phone?

    Consult with your service provider or call IT&E Customer Service at (671) 922-4483 to find out more information on available options for you.

IT&E MileagePlus FAQs

  • What is IT&E MileagePlus?

    IT&E MileagePlus is IT&E's brand new rewards program - where your residential long distance, wireless PCS, Press2Talk advanced walkie-talkie, wireless broadband, Talaya DSL and Talaya-Internet accounts earn you MileagePlus miles, the frequent flyer program of United Airlines. For complete details on MileagePlus, visit www.united.com/web/en-US/content/mileageplus.

  • Where can I apply for IT&E MileagePlus?

    You can apply at any IT&E office or United Airlines office (in Guam or in the CNMI). If you already have a MileagePlus Number and you are an IT&E account holder, then click here to download a copy of the IT&E MileagePlus application form.

  • How many MileagePlus miles can I earn?

    You earn 5 MileagePlus miles for every $1.00 of Long Distance, Wireless, and Internet usage. Imagine the hundreds of miles you can accumulate!

  • Do all my long distance calls - whether collect or direct dial - apply?

    Only direct dial calls, originating in Guam and in the CNMI during all rate periods and to all destinations charged to an IT&E issued account or to an originating telephone number where IT&E is the PIC, are eligible for this rewards program.

  • Can I earn MileagePlus miles with other Talaya-Internet services, such as web hosting, roaming, etc?

    Your monthly recurring charges for Talaya-Internet dial-up, ISDN, DSL and WBA access, and Talaya Internet Roaming charges apply. All other charges do not earn MileagePlus miles.

  • When will my IT&E MileagePlus credits begin?

    Rates and MileagePlus miles will be effective on the month of enrollment. Upon validation of your MileagePlus account number by United, miles will be applied during the current month's eligible IT&E service(s) usage, provided the account is not past due.

  • Does my IT&E account number have to be under the same name as the MileagePlus account number?

    Yes. In order to qualify, the IT&E account number must be under the same name as the MileagePlus account number.

  • Can businesses apply for IT&E MileagePlus?

    The IT&E MileagePlus program is only available for residential accounts.

  • If I get a new IT&E Account number, will I have to re-register?

    Yes. Customers are responsible for registering all new IT&E accounts.

Kabayan SIM FAQs

  • What is Kababayan SIM?

    Kababayan SIM is the only Filipino SIM in the Marianas and has the same pricing as the regular IT&E SIM, the only distinctive feature of this SIM is the exclusive special call rate to Globe and Touch Mobile (TM) numbers to the Philippines.

  • What is Globe and Touch Mobile?

    Globe Telecom is the 2nd largest telecommunications company in the Philippines. They own Touch Mobile (TM), a telecom that caters to the C&D market in the Philippines.

  • What is the special rate for Kababayan SIM?

    When using the GK sim, calls to Globe and Touch Mobile (TM) numbers to the Philippines is only $0.175 (17.5 US cents).

    Text message to PI is still $0.06 per sent text.

  • How do I dial the Globe and TM number from my IT&E phone?

    Just follow the normal GSM dialing process, no special dialing required:

    011 + Country Code + Globe or TM number

    e.g. 0116391712345678

  • How much will Globe/TM numbers be charged when they call me?

    When a Globe/TM number calls a Kababayan SIM number they will be charged P5 Pesos per minute.

    Regular rate from Philippines to CNMI is P45 pesos per minute.

  • How do Globe/TIM prepaid subscribers call to an IT&E Kababayan SIM number?

    There is a special dialing instructions Globe/TM prepaid subscribers must dial:

    Special Prefix (12801) + Country Code (1) + Area Code (670) + IT&E Kababayan SIM number (789-1234)

    e.g. 12801-1-670-7891234

  • Will Globe/TM prepaid subscribers be charged different when they do not use the Special Prefix?

    Yes. They will be charged the regular long distance rate when calling the CNMI.

    Regular rate from PI to CNMI is P45 pesos per minute.

  • How much is text message from Globe/TM numbers to CNMI?

    Text message is 50 centavos on a Globe/TM number to CNMI.

    For more inquiry on ITXT advise your friends/relatives to simply text:

    ITXT help and send to 8888 from their Globe prepaid SIM.

  • How much is Kababayan SIM pack?

    The IT&E Kababayan SIM is $19.95 with FREE $10 load.

    You can purchase any IT&E Wireless Cell card to reload.

  • Will the GSM prepaid rates apply for Kababayan SIM?

    Yes, except for calls to Globe and TM numbers.

    No airtime charge when you use IT&E's Prepaid LD card to make Long Distance calls.

  • What happens if I sign up for the $1.95/day Unlimited Prepaid?

    Same rates will apply. Voice call is still FREE, however you will be charged the Long Distance charge to Globe or TM numbers ($0.22 per minute). Any other calls to the Philippines will be charged the regular Long Distance rate of $0.62 per minute.

  • What will my families back in the Philippines benefit when using a Globe or TM number?

    SMS to IT&E number using a Globe our Touch Mobile prepaid number will be as low as 50 centavos.

    Please advise your families in the Philippines to follow these steps to inquire the exclusive rate.

    ITXT <space> Help send to 8888, (e.g. ITXT Help)

  • Where can I purchase an IT&E Kababayan SIM?

    IT&E Kababayan SIM are available at IT&E office.

    IT&E Kababayan SIM coming to retail stores soon.

  • Do I need a GSM phone to avail the Kababayan special rate?

    No.

  • Can I swap my CDMA phone?

    No.

  • Can I bring my IT&E Kababayan SIM and use in the Philippines?

    No. IT&E does not have Prepaid roaming agreements with any Philippines carriers.

  • Can I keep my CDMA and transfer to a GSM phone to avail the Kababayan rate?

    No. IT&E is offering Kababayan rate on prepaid GSM only at this time. IT&E does not in-port prepaid numbers at this time.

  • Can I use my Kababayan SIM in CNMI?

    Yes. IT&E considers CNMI as part of its home coverage.

    When in CNMI calling to a Globe/TM number you will be charged $0.22 per minute.

  • Is there an expiration date on the SIM cards?

    All IT&E Prepaid SIM cards expire 90 days after last use, this includes IT&E's Kababayan SIM.

  • Is there a special Prepaid Load card specifically to Kababayan SIM?

    No. You can use the IT&E Prepaid Wireless Card, which comes in denomination of $5, $10 and $20.

Network Management Policy FAQs

  • Why does IT&E manage its network?

    IT&E manages its network with one goal: to deliver the best possible broadband Internet experience to all of its customers in the CNMI and Guam. High-speed bandwidth and network resources are not unlimited. Managing the network is essential to promote the use and enjoyment of the Internet by all of our customers in the CNMI and Guam. We use reasonable network management practices that are consistent with industry standards. In addition, we also use tools and technologies that are minimally intrusive. Just as the Internet continues to change and evolve, so too, will our network management practices to address the challenges and threats on the Internet.

    All Internet service providers need to manage their networks and IT&E is no different. In fact, many of them use the same or similar tools that IT&E does. If we didn't manage our network, our customers would be subject to the negative effects of spam, viruses, security attacks, network congestion, and other risks and degradations of the service. By engaging in reasonable and responsible network management, IT&E can deliver the best possible broadband Internet experience to all of its customers in the CNMI and Guam.

  • How does IT&E manage its network?

    IT&E uses various tools and techniques to manage its network. These tools and techniques are dynamic, like the network and its usage, and can and do change frequently. For example, these network management activities may include identifying spam and preventing its delivery to customer e-mail accounts, detecting malicious Internet traffic and preventing the distribution of viruses or other harmful code or content and using other tools and techniques that IT&E may be required to implement in order to meet its goal of delivering the best possible broadband Internet experience to all of its customers in the CNMI and Guam.

  • Does network management change overtime?

    Yes. The Internet is highly dynamic. As the Internet and related technologies continue to evolve and advance, IT&E's network management tools will evolve and keep pace so that we can deliver an excellent, reliable, and safe online experience to all of our customers in the CNMI and Guam.

    In second quarter 2010, we announced that by the end of the year, IT&E would switch to a new network management technique for managing congestion on IT&E's High Speed Internet network. Effective first quarter 2011, the transition will be completed, which is now part of our daily business operations for managing congestion on our network.

  • Does IT&E block peer-to-peer (P2P) traffic or applications like BitTorrent, Gnutella, or others?

    No. IT&E does not block P2P traffic or applications like BitTorrent, Gnutella, or others as part of its current network congestion management technique.

  • Does IT&E discriminate against particular types of online content?

    No. IT&E provides its customers with full access to all the content, services, and applications that the Internet has to offer. However, we are committed to protecting customers from spam, phishing, and other unwanted or harmful online content and activities. IT&E uses industry standard tools and generally accepted best practices and policies to help it meet this customer commitment. In cases where these tools and policies identify certain online content as harmful and unwanted, such as spam or phishing Web sites, this content is usually prevented from reaching customers. In other cases, these tools and policies may permit customers to identify certain content that is not clearly harmful or unwanted, such as bulk e-mails or Web sites with questionable security ratings, and enable those customers to inspect the content further if they want to do so.

Online Billing FAQs

  • What is Online Billing?

    Online Billing allows any customer with Internet access to view their monthly bill. Customers wishing to make payment online must have a major credit card or a checking account.

  • How do I apply for Online Billing?

    Bring a valid identification with photo to Customer Service Center and request the service. An initial password will be provided to you to access your account. You may change the password once you've accessed your account.

  • What is the benefit of using Online Billing?

    Saving time! No more waiting in long lines. Convenience! Pay your bill from your home or at the office. You can pay anytime, day or night.

  • How much does this service cost?

    FREE! We are always looking for ways to make telecommunications services easier for our customers.

  • Will a debit or check card work?

    Yes.

  • My credit card was not accepted but I am certain it is a valid card. What could be the problem?

    It may be one of several things:

    • You entered your credit card number incorrectly.
    • The name did not match your credit card billing name.
    • The zip code did not match your credit card billing address zip code.
    • Your credit card has expired.
  • I am not comfortable giving my credit card number online. What kind of security does the site have?

    Unlike normal Internet communication, all information sent to and from IT&E's Online Service is encrypted and sent through a secure communications channel. Messages and information cannot be redirected, read, or tampered with. IT&E's online service takes advantage of the maximum level of security supported by your browser, including 128-bit SSL encryption.

  • Will I receive a confirmation email when payment has been made?

    Yes. Once payment has been accepted and approved, a receipt will be sent to the customer's email address. It is very important that you enter your correct email address.

  • Will I still receive a hard copy of my statement in the mail?

    Yes.

  • Why do I have to come in and sign up with my photo ID?

    The person with the password will have access to your phone records. IT&E wants to make sure that the right person has access to this sensitive information.

  • How do I access my account online?

    Via a link which will be prominently displayed on our website or access directly by going to www.ite.net. Click on the Online Billing tab and enter your account number and follow the easy step by step process.

  • What if I have a disputed call record on my phone bill?

    You can simply call our Customer Service Center at 922.4483 and they can review your bill with you over the phone.

  • The site does not ask which credit card I want to use. How will it know which card I am using?

    The first four numbers of any credit card identify what type of card it is. Simply enter your card number in the requested area, and press submit when you have completed the form and our system will automatically identify the type of card you are using.

  • How do I cancel Online Billing?

    You will need to come to our Customer Service Center in Harmon and request to be removed from the service. You will be required to show a photo ID.

Phishing Scams FAQs

  • What is phishing?

    Phishing (pronounced "fishing") is a type of online identity theft. It uses email and fraudulent websites that are designed to steal your personal data or information such as credit card numbers, passwords, account data, or other information.

    Con artists might send millions of fraudulent email messages with links to fraudulent websites that appear to come from websites you trust, like your bank or credit card company, and request that you provide personal information. Criminals can use this information for many different types of fraud, such as to steal money from your account, to open new accounts in your name, or to obtain official documents using your identity.

  • What should I do if I receive an email phishing scam?

    If you think you've received a phishing scam, delete the email message. Do not click any links in the message.

  • How do I report a possible phishing scam?

    For Guam, please call 922.4483 and for CNMI, please call 682.4483. Or send an email to talayatechsupport@ite.net.

  • What should I do if I think I've responded to a phishing scam?

    Take these steps to minimize any damage if you suspect that you've responded to a phishing scam with personal or financial information or entered this information into a fake website.

    • Change the passwords or PINs on all your online accounts that you think could be compromised.
    • Place a fraud alert on your credit reports. Check with your bank or financial advisor if you're not sure how to do this.
    • Contact the bank or the online merchant directly. Do not follow the link in the fraudulent email.
    • If you know of any accounts that were accessed or opened fraudulently, close those accounts.
    • Routinely review your bank and credit card statements monthly for unexplained charges or inquiries that you didn't initiate.
  • Can an email message that contains a company's official logo be a phishing scam?

    Yes. Phishing scams often use the official logos of the companies they're trying to spoof. If you think an email message is a phishing scam, delete it, or type the web addresses directly into your browser, or use your personal bookmarks.

  • Can I tell if an email message is a phishing scam just by reading it?

    Not necessarily. Phishing email messages often include official-looking logos from real organizations and other identifying information taken directly from legitimate websites. They might also contain phrases like:

    • "Verify your account."
    • "Update your account."
    • "During regular account maintenance"
    • "Failure to update your records will result in account suspension."
  • I received an email message (although it was not sent to my correct email address) that requests banking information. Is that a phishing scam?

    Any email message that requests banking information is probably a phishing scam. Most legitimate banks will not request this information by email.

    If you receive a message to an email address that is not the one you use to log in to your bank account, this is probably a phishing scam.

  • What can I do to help prevent identity theft from phishing scams?

    You can do the following to help protect yourself from phishing scams:

    • Don't click links in email messages.
    • Type addresses directly into your browser or use your personal bookmarks.
    • Check the site's security certificate before you enter personal or financial information into a website.
    • Don't enter personal or financial information into pop-up windows.
    • Keep your computer software current with the latest security updates.
  • What Microsoft email programs can help protect me from phishing scams?

    Most Microsoft email programs come with built-in anti-phishing detection. This detection helps prevent fraudulent email messages from reaching you in the first place.

    Anti-phishing detection automatically deletes the email message or moves it to the junk folder depending on the degree of probability that it is a fraudulent message. If a message is moved to the junk folder, your email program notifies you of the threat.

    The following programs include anti-phishing detection:

    • Microsoft Office Outlook 2010
    • Windows Live Hotmail
    • Windows Live Mail

Roaming (Global) FAQs

  • What is IT&E Global Roaming?

    With IT&E Global Roaming, you are able to use a World Phone CDMA or Quad Band GSM phone to make and receive calls/sms and use data. With your CDMA number you can travel to over 230 international destinations outside of the CNMI/Guam and US. For coverage and pricing see IT&E Global Roaming Rates.

  • What is a World Phone?

    A World Phone is built with both CDMA and one or more of the following technologies: Dual Band GSM, Quad Band GSM, or UMTS capabilities.

  • What are some samples of a World Phone?

    IT&E currently offers the following World Phones:

    • Blackberry 8830 World phone (Blackberry Non Camera Smartphone) (CDMA 850/1900, GSM 850/1900) Data works worldwide except in Japan and Korea.
    • Blackberry 9530 Storm (Blackberry Camera Smartphone) (CDMA 850/1900, GSM 850/900/1800/1900, WCDMA) Data works worldwide except in Japan and Korea, however the Blackberry 9500 Storm2 will work in Japan and Korea. (Not all Blackberry Storm have UMTS, please check your device to be sure)
    • Blackberry 9630 Tour (Blackberry UMTS Camera Smartphone) (CDMA 850/1900, GSM 850/900/1800/1900, WCDMA 2100) Data will work worldwide.
    • Nokia 6555 - GSM Quad band/WCDMA; Data will work worldwide.
    • Samsung Renown U810 - CDMA/GSM Quad Band Data will work worldwide except in Japan and Korea.
    • Samsung Saga i770 - CDMA/GSM Quad Band Data will work worldwide except in Japan and Korea.

    To use data you must have a data capable phone.

    You can also use a Quad Band GSM phone if you do not have a World phone. (However, you will not be able to use it in Japan and Korea).

  • Why do some World Phone work in Japan/Korea and others do not?

    Japan and Korea uses a UMTS network, which stands for Universal Mobile Telecommunication System. It is a 4G network and requires a phone with UMTS/WCDMA settings.

  • What if I'm traveling to a CDMA location?

    IT&E Phones are CDMA capable. That means you can take your CDMA to the US/Indonesia/Philippine (Bayantel), Japan and Korea as a CDMA roamer.

  • Can I use my IT&E GSM phone number when Global Roaming?

    No. Not at this time. ONLY IT&E CDMA Postpaid Cellular Numbers are able to roam globally.

  • Are there any equipment or service requirements for World Phone?

    You need a Global Phone or GSM phone, a Global Roaming SIM, and add IT&E's Global Roaming service to your calling plan.

  • If I sign up for IT&E Global Roaming service, do I receive a FREE GSM SIM card?

    An IT&E Global SIM card is $29.95 with no monthly charge.

  • I have a BlackBerry, do I need a special Global SIM card?

    Yes. BlackBerry users will need the IT&E BlackBerry Global SIM card, it is also priced at $29.95 with no monthly charge.

  • How can I tell I have a BlackBerry SIM?

    There is a BB on the actual SIM card and on the card it is attached to.

  • What are the rates for calls made and received while traveling internationally?

    Please see IT&E Global Roaming Rates for a complete list of rates and country availability.

  • What is the difference between the regular IT&E Global Sim card and the IT&E Blackberry Global Sim card?

    The only difference is that the BlackBerry Global Sim is made specifically for BlackBerry devices and you will not able to use it on a non-BlackBerry device.

  • Will I be able to use my data when global roaming with the regular IT&E Global Roaming Sim card?

    Yes, you can use the regular Global Roaming sim. The IT&E Global Roaming Sim card is $29.95, no monthly charges.

    • You must sign up for data.
    • Have a Wireless Technician set up your phone.

    Global Roaming charges apply when using the IT&E Global Roaming sim when traveling.

  • How do I call when traveling internationally while in GSM mode?

    • In standby mode, press and hold 0 to display the + symbol. (The + symbol automatically inserts the exit code for the country from which you are calling.)
    • Enter the country code of the person you are calling (1 for the US).
    • Enter the area code/city code, followed by the number of the person you are calling.
    • Sample, calling to: +17021231234
    • Sample, calling Melbourne, Australia: +61312341234
  • How do I change the phone to GSM mode when Global Roaming?

    Please see instructions for the following models IT&E offers:

    • All Blackberry: Manage Connections/Mobile Network/Network Technology/GSM/UMTS
    • Nokia 6555: Menu/Settings/Phone/Network Mode/UMTS (When Roaming to Japan & Korea)
    • Samsung Renown U810: Menu/Settings & Tools/Phone Settings/Network Mode/GSM Mode
    • Samsung Saga i770: Start/Settings/System/Network Mode/International GSM Mode

    For other models please refer to your phone's user guide for details.

    It is advisable that you change the network mode when you reach your destination. (Do not use Global/GSM Mode on ANY global phone while in CNMI/Guam. You may incur large amount of roaming charges)

  • How do I change the phone back to CDMA mode when I reach the CNMI/Guam/US?

    Please see instructions for the following models IT&E offers:

    • All Blackberry: Manage Connections/Mobile Network/Network Technology/1XEV
    • Nokia 6555: Menu/Settings/Phone/Network Mode/GSM
    • Samsung Renown U810: Menu/Settings & Tools/Phone Settings/Network Mode/CDMA Mode
    • Samsung Saga i770: Start/Settings/System/Network Mode/CDMA Mode

    For other models please refer to your phone's user guide for details.

    It is advisable that you change the network mode once you return to the CNMI/Guam/US.

  • How do I access Voice Mail while traveling internationally?

    • Dial your off island voicemail access: 1-670-287-6245 (MAIL).
    • Prompt will ask for a voicemail box number: enter 670 and your 7-digit number.
    • Prompt will ask for a PIN: enter your 4-digit PIN.
  • Will my features be available while traveling internationally?

    Features are subject to local capabilities and may not be available while roaming internationally.

  • How long does it typically take for Global Phone charges to show on my bill?

    Please allow up to 60 days for your IT&E Global Roaming bill to take effect.

  • I have Unlimited data on my plan, will I be able to use data when I am Global Roaming?

    Yes, but it is not included in your Unlimited Data plan and additional charges will apply. Data is now part of IT&E's Global Roaming plan.

    Enjoy web browsing, checking your email for as low as $0.03 per kb.

    Using data while global roaming is not part of any Unlimited Data Plan. Global roaming with data will cost $0.03 per kb.

  • Do I have to do anything to have my data working when Global Roaming?

    Yes.

    • You must sign up for data
    • Have a Wireless Technician set up your phone
  • Will I be able to use data without a sim card with my CDMA phone?

    Yes. You can use data on your CDMA phone when roaming to the US and Japan without a sim card.

    • You must sign up for data
    • Have a Wireless Technician set up your phone.

    Data Roaming in the US is $0.01 per kb.
    Data Roaming in Japan is $0.03 per kb.

    (Data is not available on BlackBerry at this time on direct roaming in Japan , however you can use data when Global Roaming with BlackBerry)

  • If I have technical problems while traveling how do I get assistance?

    From your phone, if you are traveling outside the CNMI/Guam in a GSM network please dial +1-670-682-4ITE (4483).

    Global roaming airtime applies.(BlackBerry)

  • What are the rates for IT&E Global Roaming by destination?

    Destinations are broken down by zones. There are a total of 5 Zones. (Please see IT&E Global Roaming Rates for zone information.)

    There are 7 columns on the IT&E Global Roaming Rates that have pricings.

    • Receive In - Shows how much it will cost per minute when receiving a call in the country you are in.
    • In Country - Shows how much it will cost per minute when receiving a call within the same Zone.
    • CNMI/Guam - Shows how much it will cost per minute when making a call to CNMI/Guam.
    • Zone 1/2 - Shows how much it will cost per minute when making a call to destinations that fall under Zone 1/2.
    • Zone 3 - Shows how much it will cost per minute when making a call to destinations that fall under Zone 3.
    • Zone 4 - Shows how much it will cost per minute when making a call to destinations that fall under Zone 4.
    • Zone 5 - Shows how much it will cost per minute when making a call to destinations that fall under Zone 5.

    Please see IT&E Global Roaming Rates for more details.

  • How much is text message on IT&E Global Roaming?

    Sending a text message through IT&E Global Roaming is $0.50 for all destinations, and $0.25 for receiving a text message.

Roaming to Japan FAQs

  • What is Roaming to Japan?

    IT&E Postpaid subscribers can now roam to Japan with their own CDMA phone number. While in Japan, subscribers can send and receive phone calls as if they never left the CNMI.

  • Do I need a Sim Card in order to roam in Japan with KDDI?

    No.

  • What is KDDI?

    KDDI is one of the many telecommunication providers in Japan. KDDI uses CDMA technology which is the same type of network IT&E uses in the CNMI/Guam.

  • How much is it to roam while in Japan?

    The roaming rates for voice calls are as follows:

    • $0.75/min - All Incoming call
    • $0.75/min - Calls to Japan (within)
    • $1.00/min - Calls to Guam, Saipan
    • $1.25/min - Calls to the US
  • How much is it to send SMS while roaming with KDDI?

    The roaming rates for SMS are as follows:

    • Incoming SMS - FREE
    • Outgoing SMS - Unable to send sms from Japan at this time
  • What are the Country Code and Area Codes for Japan?

    Japan's country code is 81. Below are the area codes in Japan:

    • Fukuoka (92)
    • Kobe (78)
    • Kyoto (75)
    • Nagasaki (958)
    • Nagoya (52)
    • Osaka (6)
    • Sapporo (11)
    • Tokyo (3)
    • Yokohama (45)
  • How do I make an outgoing call to a Japan phone number while roaming with KDDI?

    To make an outgoing call to a Japan number dial the following:

    • Landline: 0 + Phone number
    • Cell Phone: 080 + Phone number
  • How do I make an outgoing call to CNMI/Guam/US while roaming with KDDI?

    To make an outgoing call to Guam, CNMI, and the US dial the following:

    010 + Country Code + Area Code + 7-Digit Number
    (e.g. 01016706824483)

  • Do callers from CNMI/Guam have to dial anything different when trying to call me while I am roaming with KDDI?

    No. Callers from CNMI/Guam do not have to dial anything special while you are roaming in Japan with KDDI, just your 7-Digit number.

  • How do I send an SMS to a Japan number while roaming with KDDI?

    SMS is limited when roaming in Japan at this time. You are able to receive SMS, but unable to send SMS.

  • How do I retrieve my voicemail messages while roaming in Japan? Will I be charged?

    To retrieve your voicemail while roaming in Japan dial the following:

    010 + 1 + 670 + 287MAIL(6245)

    Standard roaming rates apply when retrieving voicemail. $1.00 per minute.

  • Does Caller-ID work while roaming with KDDI?

    Not always. It varies by location.

  • What is the coverage in Japan with KDDI?

    Roaming with KDDI has full coverage in Japan.

  • Does IT&E offer another roaming solution to Japan?

    Yes. IT&E also offers a Global Roaming Sim Card solution that you may use in the Japan. However, Global Roaming rates are significantly higher than Roaming rates with KDDI.

  • How much is it to roam while in Japan?

    The roaming rates for voice calls are as follows:

    • All incoming calls - $0.75/min.
    • Calls to Japan (within) - $0.75/min.
    • Calls to Guam, Saipan - $1.00/min.
    • Calls to the US - $1.25/min.

Roaming to Korea FAQs

  • What is Roaming to Korea?

    IT&E Postpaid subscribers can now roam to Korea with their own CDMA phone number. While in Korea, subscribers can send and receive phone calls as if they never left the CNMI.

  • Do I need a SIM Card in order to roam in Korea with SK Telcom?

    No.

  • What is SK Telcom?

    SK Telcom is one of the many telecommunication providers in Korea. SK Telcom uses CDMA technology which is the same type of network IT&E uses in the CNMI/Guam.

  • How much is it to roam in Korea?

    The roaming rates for voice calls are as follows:

    • $0.65/min - All Incoming calls
    • $0.65/min - Calls to Korea (within)
    • $1.50/min - Calls to CNMI/Guam & US
  • How much is it to send SMS while roaming with SK Telcom?

    The roaming rates for SMS are as follows:

    • Incoming SMS - FREE
    • Outgoing SMS - $0.25
  • What are the Country Code and Area Codes for Korea?

    Korea's country code is 82. Below are the area codes in Korea:

    • Inchon (32)
    • Pusan (51)
    • Seoul (2)
    • Taegu (53)
  • How do I make an outgoing call to a Korean phone number while roaming with SK Telcom?

    To make an outgoing call to a number in Korea, dial the phone number as is.

    (e.g. 1234-5678)

  • How do I make an outgoing call to CNMI/Guam/US while roaming with SK Telcom?

    To make an outgoing call to Guam, CNMI, and the US dial the following:

    00700 + Country Code + Area Code + 7-Digit Number
    (e.g. 0070016706824483)

  • How do I send an SMS to a Korean number while roaming with SK Telcom?

    To send an SMS to a Korean cellphone number, dial the following:

    Country Code + Area Code + 7-Digit Number
    (e.g. 820212345678)

  • How do I send an SMS to the CNMI/Guam?

    To send an SMS to a CNMI/Guam cellphone number, dial the following:

    Country Code + Area Code + 7-Digit Number
    (e.g. 16702871234)

  • How do I retrieve my voicemail messages while roaming in Korea? Will I be charged?

    To retrieve your voicemail while roaming in Korea dial the following:

    00700 + 1 + 670 + 287MAIL(6245)

    Standard roaming rates apply when retrieving voicemail. $1.00 per minute.

  • Does Caller-ID work while roaming with SK Telcom?

    Not always. It varies by location.

  • What is the coverage in Korea with SK Telcom?

    Roaming with SK Telcom has full coverage in Korea.

  • Does IT&E offer another roaming solution to Korea?

    Yes. IT&E also offers a Global Roaming SIM Card solution that you may use in Korea. However, Global Roaming rates are significantly higher than Roaming rates with SK Telcom.

Roaming to Palau FAQs

  • What is Roaming to Palau?

    IT&E Postpaid subscribers can now roam to Palau with their own GSM phone number. While in Palau, subscribers can send and receive phone calls and SMS on their IT&E GSM phone number through PNCC - Palau National Communications Co.

  • Do I need a SIM Card in order to roam in Palau with Palau National Communications Co. (PNCC)?

    Yes.

  • What is PNCC?

    Palau National Communications Co. is one of the two Wireless Service Providers in Palau.

  • How much is it to roam in Palau?

    The roaming rates for voice calls are as follows:

    • $0.99/min - All Incoming calls
    • $0.99/min - Calls to Palau (within)
    • $0.99/min - Calls to CNMI, Guam
    • $1.99/min - Calls to US
  • How much is it to send SMS while roaming with PNCC?

    The roaming rates for SMS are as follows:

    • Incoming SMS - FREE
    • Outgoing SMS - $0.50
  • How do I make an outgoing call to a Palau phone number while roaming with PNCC?

    To make an outgoing call to a Palau phone number, dial the following:

    011 + Country Code + Area Code + 7-Digit Number
    (e.g. 01116806824483)

  • How do I make an outgoing call to CNMI/Guam/US while roaming with PNCC?

    To make an outgoing call to CNMI/Guam dial the following:

    011 + Country Code + Area Code + 7-Digit Number
    (e.g. 01116706824483)

  • Do callers from CNMI/Guam have to dial anything different when trying to call me while I am roaming with PNCC?

    No. Callers from CNMI/Guam do not have to dial anything special while you are roaming in Palau with PNCC, just your 7-Digit number.

  • How do I send an SMS to a Palau number while roaming with PNCC?

    To send an SMS to a Palau cellphone number, dial the following:

    1 + Area Code + 7-Digit Number
    (e.g. 16801234567)

  • How do I send an SMS to a CNMI/Guam number while roaming with PNCC?

    To send an SMS to a Palau cellphone number, dial the following:

    1 + Area Code + 7-Digit Number
    (e.g. 16701234567)

  • Does Caller-ID work while roaming with PNCC?

    No.

  • What is the coverage in Palau with PNCC?

    Roaming with PNCC has full coverage in Palau.

  • I experienced lost of service. Why?

    When travelling to Palau you might experience lost of service. This is due to the rolling power outages that are occurring in Palau at this time. Once the power is turned back on, please power cycle (turn off/on) your cellular phone to recover cellular service.

Roaming to Philippines FAQs

  • What is Roaming to the Philippines?

    IT&E Postpaid subscribers can now roam to the Philippines with their own CDMA phone and phone number. While in the Philippines, subscribers can send and receive phone calls and SMS as if they never left the CNMI.

  • Do I need a Sim Card in order to roam in the Philippines with Bayantel?

    No, a SIM card is not required. IT&E subscribers roam in the Philippines on Bayantel's network. CDMA network do not require the use of GSM SIM cards.

  • What is Bayantel?

    Bayantel is one of the many telecommunication providers in the Philippines. Bayantel uses CDMA technology which is the same type of network IT&E uses in the CNMI/Guam.

  • How much is it to roam using my CDMA phone in the Philippines?

    The roaming rates for voice calls are as follows:

    • $0.65/min - All Incoming calls
    • $0.65/min - Calls to Phil. (within)
    • $0.99/min - Calls to Guam, Saipan & US
    • $3.80/min - Calls to North Korea (KOR)
    • $4.80/min - Calls to Norfolk Island (NKF)
    • $1.75/min - Calls to Rest of the World
  • How much is it to send SMS while CDMA roaming with Bayantel?

    The roaming rates for SMS are as follows:

    • Incoming SMS - FREE
    • Outgoing SMS - $0.25 per message
  • How do I make an outgoing call to a Philippine phone number while CDMA roaming with Bayantel?

    To make an outgoing call to a Philippine number dial the following:

    • Landline: Area Code + Phone Number
    • Cell Phone: 0+ Phone Number

    There is no need to dial the US Exit Code (011) or PI Country Code (63).

  • How do I make an outgoing call to CNMI/Guam/US while CDMA roaming with Bayantel?

    To make an outgoing call to Guam, CNMI, and the US dial the following:

    001 + Area Code + 7-Digit Number
    (e.g. 0016706824483)

  • Do callers from CNMI/Guam have to dial anything different when trying to call me while I am CDMA roaming with Bayantel?

    No. Callers from CNMI/Guam do not have to dial anything specials while you are roaming in the Philippines with Bayantel.

  • How do I send an SMS to a Philippine number while CDMA roaming with Bayantel?

    To send an SMS to a cell phone in the Philippines, dial the Philippine number as shown:

    Cell Phone: 0+ Phone Number

    There is no need to dial the US Exit Code (011) or PI Country Code (63).

  • How do I make an SMS to CNMI/Guam while roaming with Bayantel?

    To make an outgoing sms to CNMI/Guam/US dial the following:

    1+Area Code+7-digit number
    (e.g. 16702871234)

  • How do I retrieve my voicemail messages while CDMA roaming in the Philippines? Will I be charged?

    To retrieve your voicemail while cDMa roaming in the Philippines dial the following:

    001+670+287MAIL(6245)

    Standard roaming rates apply when retrieving voicemail. $0.99 per minute.

  • What is the coverage in the Philippines with Bayantel?

    CDMA Roaming with Bayantel is limited to Metro Manila.

  • Does IT&E offer another roaming solution to the Philippines with better coverage?

    Yes. IT&E also offers a Global Roaming Sim Card solution that you may use in the Philippines. With IT&E's Global Sim, users can experience better roaming service and coverage compared to CDMA roaming with Bayantel. However, Global Roaming rates are significantly higher than CDMA Roaming rates with Bayantel.

Roaming to the US FAQs

  • How much do I pay if I take my cellular phone to the US?

    IT&E's US Roaming rate is now $0.35 per minute.

  • Do you charge long distance?

    Please see below for more details on long distance charges:

    • $0.06 LD is charged when making calls to CNMI/Guam, total call will cost $0.41
    • All incoming calls will cost $0.35 per minute.
    • Calls made within the US to other US states are not being charged Long Distance. Calls made within the US will only cost $0.35 per minute.
    • Long Distance charges apply when making calls to other Destinations.
  • Does airtime include on the roaming charges?

    Yes. You will only be charged $0.41 for roaming in the US. $0.35 for roaming fee and $0.06 for long distance.

  • How much will a 5 minute call to CNMI/Guam cost, if I'm in California?

    A 5-minute call to Saipan when in California will cost $2.05.

  • How much will a 5 minute call to Australia cost me, if I'm in the US?

    A 5 minute call to Australia when in the US will cost $3.00.

  • How much will an incoming call from the CNMI/Guam cost me?

    Receiving a call from the CNMI/Guam when in the US will cost $0.35 per minute.

  • How much will a text message cost me when I'm in the US?

    Receiving a text message when in the US is FREE.

    Sending a text message when in the US is $0.10 per sent text.

  • When can I see my US Roaming charged on my billing statement?

    Please allow up to 60 days for the US Roaming bill to take effect.

  • How will the charges appear on my billing statement?

    You will see RA (Roaming Airtime) next to calls made during roaming.

  • What carrier in the US does IT&E roam with?

    IT&E CNMI/Guam roams with Verizon.

  • Can I use data on my cellphone or aircard when in the US?

    Yes. You will be charged $0.01 per kilobytes (kb).

Roaming with Blackberry FAQs

  • What is the latest update on the Global Roaming with Blackberry devices?

    IT&E has received an update on the Global Roaming issue on BlackBerry.

    RIM was able to find a solution for IT&E BlackBerry users on BIS accounts. BlackBerry users will be able to see their email account icons in their handheld (Email Account icons: yahoo, gmail, hotmail, etc).

  • Do I have to do anything when using Global Roaming?

    Yes. When you reach your destination, you must go to:

    Manage Connections Mobile Network Options Network Technology and choose GSM/UMTS).

  • Do I have to do anything to receive emails on my handheld?

    Yes. You will have to validate your email accounts on GSM/UMTS network in order to have your email on your handheld while Global Roaming.

    Please go to:

    Setup Folder Email Accounts
    (Note: if you created a username, please login under EXISTING USERS using the same login username and password.)

    Once logged in, a new BlackBerry device has been detected under GSM/UMTS network.

    If you did not create a username, you will have to create a username and agree to the End User Agreement, then re-integrate your email accounts.

  • Why do I have to validate my email accounts on GSM/UMTS, I did not have to before?

    You must validate your email accounts on your device on GSM/UMTS in order to see the email icons on your handheld.

    RIM had to change its security settings to protect BlackBerry users email accounts when their devices are stolen, because IT&E is on a unique provisioning system re-validating the email accounts while Global Roaming will allow them to access their email accounts on their handheld.

  • Do I have to do anything when I return to CNMI/Guam?

    Yes. When you return to CNMI/Guam you must re-validate your email account on CDMA Network in order to receive emails on your handheld.

  • How much are the charges for Global Roaming Data?

    Global Roaming Data is $0.03 per kb.

Wireless Broadband Access FAQs

  • What is IT&E Wireless Broadband Access?

    With this powerful, innovative technology, you enjoy an "always on" high-speed Internet access delivered wirelessly to your home or office. IT&E Wireless Broadband Access does not require any telephone lines or modems, and with speeds comparable and exceeding other broadband Internet services, IT&E Wireless Broadband Access provides fast, dependable and secure Internet connections.

  • Does IT&E Wireless Broadband Access use a telephone line?

    No. IT&E Wireless Broadband Access does not require any phone lines or additional modems. You won't miss that important call or get a busy signal because there are no phone lines to tie up!

  • How fast is the connection?

    Depending on the package you purchase, the download/upload speeds are as high as 512Kbps/32Kbps for Basic Service and up to 2.0Mbps/1.5Mbps for Premium Service (available later this year). Speeds are dependent on several external factors such as your computer, LAN, number of subscribers in the area, and the website you are visiting.

  • What other services are included?

    Along with Wireless high-speed Internet access, you'll also receive: 1MB of Webspace, 1 Email Address, and the option to upgrade with other featured services such as dial tone, for local and long distance calling and fax capabilities.

  • What equipment will I need?

    Your computer should be outfitted with a Network Interface Card (NIC) and a Cat-5 Cable with RJ45 plugs. You may need to purchase a router, if you will be connecting more than one personal computer to IT&E Wireless Broadband Access. IT&E will provide the Subscriber Terminal and connecting cables. Our technicians will come to your home or office to install the equipment, which will remain the property of IT&E at all times.

  • What is included in the standard installation?

    Your IT&E installation technician will perform the following steps:

    • Verify that your location receives adequate signal strength for Wireless Broadband Access
    • Consult with you on where you want the Subscriber Terminal placed inside your premises
    • Install a Subscriber Terminal consisting of an Outdoor Unit(Antenna) and an Indoor Unit (Interface Box)
    • Verify that the Subscriber Terminal is functioning and that your Wireless Broadband Access connection is active
  • How long will the installation take?

    IT&E will contact you within 2-3 business days after you have passed a credit review. Our Installation team will inform you of the scheduled time and date of installation. Installation can take from 2-4 hours depending on several factors such as your home, building, reception, etc. Someone will have to be present at your home or office during the installation.

  • Is this service upgradeable?

    Yes. Later this year, Premium Service will be available, offering download/upload speeds up to 2.0Mbps/1.5Mbps.

  • Is it secure?

    IT&E Wireless Broadband Access provides a 128-bit encryption, making it almost impossible to be intercepted by unwanted 3rd parties.

WLNP FAQs

  • Can I keep my same phone number?

    Yes, WLNP (Wireless Line Network Portability) is allowed.

    Non-IT&E Numbers/ported-in numbers can:

    • Send/receive SMS within IT&E Network
    • Deliver outgoing SMS to other carriers
    • Receive incoming SMS from other carriers
    • Incoming/outgoing voice
    • Data
    • Roaming

    Porting with IT&E Numbers is also available (GSM number to CDMA number and vice-versa).

  • Do I have to pay a deposit?

    No. Please note however that we collect $15 Activation Fee (Postpaid) and 1 month MRC.

  • Can I keep the same phone?

    Yes:

    • For Plan upgrade
    • Switch from other carrier to IT&E

    No:

    • CDMA line to GSM and vice-versa
    • Not compatible phones with our network